Iceberg Crystal Award

Returns Policy

Your order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 14 days of receiving your custom order. Send a photo of the issue to support@leestreasurechest.com and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment.We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold.

Shipping

At LTC, we believe in delivering your order to you as quickly as possible and at a reasonable price. We will email you a tracking number once your order has shipped.In the event that a package is returned to us as undeliverable, a fee of $14.99 USD will be charged to reship the package for domestic U.S. shipments. We are a print on demand company, so each item you order is custom printed upon your order being placed.All delivery options include production time and ship time. Please note: The arrival date is an estimation. Due to supply chain issues and carriers experiencing intermittent delays from high ecommerce volumes, your order arrival date may be impacted.Our cut off time is 3:30pm EST, so the dates at checkout will change at this time.