FAQs

We are a print on demand company, so each item you order is custom printed upon your order being placed. We ship via USPS, UPS and FedEx. All delivery options include production time and ship time. Please note: The arrival date is an estimation. Due to supply chain issues and carriers experiencing intermittent delays from high ecommerce volumes, your order arrival date may be impacted. Our cut off time is 3:30pm EST, so the dates at checkout will change at this time.

Orders can be placed online or for something more custom it can be emailed and a mockup sample will be provided.

Yes! We offer FREE shipping on orders of $99 and over.

At this time we do not.

We currently accept Visa, MasterCard, American Express, Discover, Amazon Pay. If your order was purchased using a prepaid credit card (Visa, Mastercard, American Express, or Discover), please hold onto your card until you are outside of the return policy for the product(s).

Absolutely. Our website is 100% secure! We do not store any credit card numbers in our database. Our website is also scanned daily to ensure safe ordering.

Refunds will be issued to the original form of payment or merchandise credit. Please allow 7-10 business days for the credit to post to your account or one business day for merchandise credit. If your order was purchased using a prepaid credit card (Visa, Mastercard, American Express, or Discover), please hold onto your card until you are outside of the return policy for the product(s). If you no longer have the card used for the order, please let us know in your return request and we can issue a merchandise credit. Please note: Once the refund has been processed, we are unable to refund the purchase to any other payment method.

Your order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 7 days of receiving your custom order. Send a photo of the issue to support@leestreasurechest.com and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment. We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold. Sizing varies between manufacturers and styles. For specific sizing information, reference our online sizing charts under product info. Please note that due to varying monitor settings, the colors represented on screen may not exactly match the actual ink or garment.

Small orders are generally shipped within 3-5 days. Larger orders will take longer and an estimation time will be given.