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Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Products/Services Questions

Account Questions

Technical Questions

Contact Questions

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
What kind of files do you accept?
Vector files such as AI, PDF, EPS, SVG, and CDR are the best file types to send for screen printing logos and digital artwork. Bitmap/Raster files such as PSD, TIFF, PNG, and JPEG are good to use when they are saved at a high-resolution of 300 dpi or higher and look good at 100% view.
How do I care for screen-printed garments?
To prolong the life of screen-printed garments, follow care instructions, which typically include washing inside out in cold water, avoiding bleach, and line drying or using a low-heat setting on the dryer.

1. Finding Products

What is screen printing?
Screen printing, also known as silk screening, is a printing technique where ink is pushed through a mesh screen onto a substrate, such as fabric, paper, plastic, or metal. The screen ascts as a stencil, allowing the ink to pass through in the desired design.
Can I provide apparel?
What form of payment do you accept?
We take cash and all major credit cards.
Do you have minimums for orders?
Yes, for screen printing it is a 12 piece minimum order.
What is my turnaround time?
Typically about a week for smaller runs. Two weeks  or longer on larger runs.
What's the advantage of screen printing?
Screen printing offers durable and vibrant prints with excellent color saturation. It's ideal for large quantities and long-lasting graphics.
What's the ideal resolution for screen printing artwork?
Artwork should be at least 300 DPI (dots per inch) to ensure high-quality results. Higher resolution can provide better detail.
How does screen printing differ from other printing methods like DTG and sublimation?
Screen printing involves pushing ink through a stencil, making it more suitable for high-volume orders and simple to complex designs. Direct to Garment (DTG) and sublimation are better for lower quantities and detailed, full-color images.
Can I print on dark-colored fabrics with screen printing?
Yes, screen printing can be used on dark-colored fabrics. Special inks, including opaque white ink, are used as a base layer to ensure the colors appear vivid on dark backgrounds.
What's the setup process for screen printing?
Setting up for screen printing involves creating screens for each color in the design, ensuring precise registration for multicolor prints. The screens are prepared with a light-sensitive emulsion and exposed with the design.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.

Order status & history

What is plastisol ink?
Plastisol ink is a type of ink commonly used in screen printing. It's made of PVC particles suspended in a liquid plasticizer. Plastisol ink is known for its durability and versatility.
Are there limitations to the number of colors in a screen print design?
Screen printing can handle a wide range of colors, but each color requires a separate screen and application step, which can be time-consuming and increase costs.
How long does a screen print last on a garment?
Properly cured screen prints are highly durable and can last the lifetime of the garment, with colors retaining their vibrancy even after numerous washes.
What are the disadvantages of screen printing?
Disadvantages include setup time for multiple colors, challenges with complex designs, and not being as cost-effective for small production runs.
How do I prepare a design for screen printing?
Design preparation involves separating colors, creating screens, and ensuring accurate registration. Many screen printers offer design services to assist with this process.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Call us

1.800.535.9101 (U.S.) 


MON-FRI: 10am to 4pm ET 
SAT-SUN: Closed 

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